FREQUENTLY ASKED QUESTIONS
How far in advance do I need to order?
We typically book up months in advance so I always suggest the earlier the better! For most orders we usually require a minimum of 1 weeks notice if there is availability.
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Most of what we offer are custom designs and therefore timelines can vary!
Do you deliver?
We do deliver!
If you require delivery there will be an automatic base charge added to your order.
If you require delivery which exceeds my distance limits, then there will be an additional charge based on mileage.
Do you offer fondant cakes?
Sister Sweets does not offer fondant covered cakes.
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However, we do offer select fondant toppings or figures for cakes, cupcakes and some cookies.
How do I place a custom order?
To get a quote for a custom order, please fill out our custom order form. We do our best to get back to you within 24-48 hours to confirm availability and details. The more information you provide, the more accurate the quote.
Alternatively you can direct message through Instagram or Facebook.
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After you receive a quote,
you must CONFIRM your order!
Once your order is confirmed you will receive an invoice the week of your order date.
How do I pay?
Once an invoice has been sent, we currently accept cash upon pickup/delivery or an
e-transfer.
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At this time, a deposit for your order is not necessary. If you would like to send a deposit or pay in advance, this can be arranged.
How do I store my baked goods?
Baked goods can be temperature sensitive. Cakes should be stored in the fridge before your event but are at their best taste and consistency when served at room temperature. We recommend taking the cake out of the fridge approximately 1-2h before serving, depending on the climate conditions.
Cupcakes should be stored in a cool dry place.
Cookies should be stored at room temperature - do not store in the fridge!
All orders come with care instructions and cookie orders will also come with freezing instructions.
Do your baked goods contain Nuts?
No Nuts!
All of our baked goods are made in a peanut & tree nut free kitchen.
All products and ingredients are double checked for nut allergens upon purchase.
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*If you have other allergy or dietary concerns, please reach out for further details.
Do you offer cake samples?
Currently there are no samples available before ordering.
Sister Sweets is a home-based bake shop and all desserts are baked to order, therefore we do not have readily available dessert samples.
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We hope to offer an annual flavour box in the future!
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How are my treats packaged?
Cookies can be individually heat sealed in bags/boxes with or without bows/tags at an additional cost.
Cupcakes can be packaged in individual boxes/containers at an additional cost.
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Pre-order sales will come packaged as described upon ordering.